Frequently asked questions

You can discover more about our history, scientific approach and commitment to responsible innovation in the dedicated “About Rilastil” sections of this website.

Rilastil offers dedicated solutions for sensitive, intolerant and reactive skin, including the Difesa line. The most suitable product may vary depending on your specific skin needs.

The Xerolact line has been developed for dry, very dry and xerotic skin. Product suitability should always be assessed according to the area of application and individual skin condition.

The Acnestil line is dedicated to combination, oily and blemish-prone skin.

The D-Clar line is designed for skin affected by hyperpigmentation and uneven skin tone.

Rilastil offers specific products from the Smagliature line, developed to support skin elasticity and help prevent and improve the appearance of stretch marks.

Yes. Rilastil offers dedicated skincare and sun protection products for babies and children. Please check the individual product information for age indications and directions for use.

Yes. Rilastil offers facial, body and children’s sun protection products, as well as specific solutions for sensitive and sun-reactive skin.

The main active and functional ingredients are described on the relevant product page, together with the product’s benefits and recommended use.

Rilastil products undergo specific safety and efficacy assessments according to their formulation, intended use and product category. Please refer to the individual product page or packaging for the tests and claims relating to a specific product.

Rilastil products are tested for five heavy metals: Nickel, Cobalt, Chromium, Palladium and Mercury, which are among the metals most commonly associated with skin sensitisation.
The statement refers to each metal being present at a concentration below the defined detection threshold.

The term “hypoallergenic” may only be used for specific products that have undergone the relevant testing. Please check the product page and packaging for claims relating to the individual product.

Some Rilastil products are specifically tested as non-comedogenic. Please refer to the claims shown on the individual product page or packaging.

Some products are fragrance-free, while others contain fragrance.
Please check the individual product’s ingredient list and product information.

Many Rilastil products can be combined within the same routine. However, compatibility depends on the active ingredients, product concentration, frequency of use and individual skin tolerance.
When using intensive, exfoliating or highly active treatments, introduce products gradually and consult a dermatologist or pharmacist when necessary.

Discontinue use and rinse the affected area if appropriate. If the reaction persists or is severe, seek advice from a doctor, dermatologist or pharmacist.
You can also contact the Rilastil distributor or customer care service in your country, providing the product name, batch number, place and date of purchase and a description of the reaction.

Some Rilastil products have been specifically tested for use during pregnancy and breastfeeding. Suitability, however, depends on the individual product, its ingredients and its intended area of application.
Before use, please carefully check the product page and packaging for specific efficacy tests, safety information, directions for use and any relevant warnings or disclaimers.
For products that are not specifically indicated or tested for use during pregnancy or breastfeeding, we recommend consulting your doctor, pharmacist or healthcare professional before use.

Some Rilastil products may be suitable for use following dermatological or aesthetic procedures. However, the appropriate product and timing of application depend on the treatment performed and the condition of the skin.
Always follow the recommendations of the professional who carried out the procedure.

Products should not be used after the expiry date, where indicated, or beyond the Period After Opening shown by the open-jar symbol on the packaging.

Store products according to the instructions on the packaging, away from excessive heat, direct sunlight and sources of moisture. Keep products properly closed and out of reach of children.

The international website provides information about the Rilastil brand and its products. Direct online purchasing may not be available in every country.
Where applicable, you will be redirected to the authorised local website, retailer or distributor.

Product ranges, formulations, packaging and availability may vary according to local regulations, registrations and commercial distribution.
Please contact the local distributor for information about availability in your country.

Product names, packaging, sizes and claims may differ between markets due to regulatory, linguistic or commercial requirements. Always refer to the information provided on the packaging sold in your country.

Sample availability is managed locally and may vary by country and retailer. Please contact a participating pharmacy, authorised retailer or local distributor.

Prices are determined by local retailers and distributors and may therefore vary by country and point of sale. Please contact an authorised retailer in your market for current pricing.

The batch number is printed or embossed on the product packaging or container. Its location may vary depending on the packaging format.

Do not use the product. Contact the retailer where it was purchased or the local Rilastil customer care service, providing photographs, proof of purchase and the product batch number.

Minor variations may occur depending on the ingredients and production batch. However, do not use the product if you notice a significant or unusual change, damaged packaging or an unexpected odour.
Contact the local customer care service and provide the product name and batch number.

Contact the customer care service or local distributor indicated for your country. To help us assess your report, please include:
product name;
batch number;
place and date of purchase;
description of the issue or reaction;
photographs, where relevant;
your contact details.
For serious or persistent reactions, contact a healthcare professional immediately.

Please use the professional contact form or contact the authorised Rilastil distributor in your country.

Companies interested in distributing Rilastil products can submit their request through the international business contact form, specifying the company name, country, distribution network and relevant contact details.